We highly encourage you to email us at support@the-byron.com.au to obtain a shipping quote to your address, before placing your order on the website.
We take great care in ensuring your vintage pieces make it to you safely, this is why we use furniture Removalists instead of couriers and to help keep costs down, we also use 'single man' operators. Delivery is to your door only and to ground floors. If someone is on the other side to assist, they will try accommodate.
We work with various freight companies to ensure the best service, we do not use major transport companies as we have had too many of our one-off pieces damaged. Because of this, times can vary, but we will be in touch ASAP with delivery details.
Removalists are a third party and not affiliated with The-Byron which is why shipping costs are non refundable.
If you wish to get a quote prior to ordering, please email us at support@the-byron.com.au with the product details, your name, contact number and delivery address - We will send a manual invoice with delivery charges for your approval within 24-48hrs. You can also obtain your own courier company to collect/deliver however, no responsibility will be taken in this scenario.
Gold Coast and Surrounds (including Brisbane, Sunshine Coast and Northern NSW)
Approx.1-2 week delivery time-frame - Pick up Option is also available from Tosti Street, Bundall.
- Small item/s: $50-$70
- Bulky item/s: $75-$350 (depends on number of pieces, size, weight and distance from Gold Coast)
- Multiple items in same order: Get in touch via email for quote
Bulky items can be challenging to quote online, thank you for your understanding, we will do our best to ensure your items are treated with care during the delivery process.
***Prices may vary depending on the location, size and weight of item/s – details will be sent via email.
If there is an extra fee for delivery (large items/orders) this will need to paid prior to delivery via bank transfer – details will be sent via email.
Once order/payment is confirmed, we'll share delivery date and courier information via email.
Interstate Metro + Regional - Approximate Guide
We can also deliver interstate with an approx.1-2 week delivery time-frame. Remote/Regional locations, please get in touch with us prior to ordering so we can look for a company to deliver your goods as our usual removalists don't always go deep in land.
- Small item/s: $50 - $70
- Bulky item/s: $250 - $450 (depends on size, weight)
- Multiple items in same order: Get in touch via email for quote
***Prices may vary depending on the location, size and weight of item/s – Details will be sent via email to confirm prior to delivery - please email us prior to ordering and a manual invoice will be sent to finalise.
If there is an extra fee for delivery (large items/orders) this will need to paid prior to delivery via bank transfer – details will be sent via email.
Once order/payment is confirmed, we'll share delivery date and courier information.
Alternatively, you can arrange your own courier and/or pick up from 9 Tosti Street, Bundall 4217.
Thank you for shopping with us. We will do our absolute best to cater for your needs and deliver items carefully and as soon as possible.
If you have any questions, please don't hesitate to get in touch.
LAY BY POLICY
Please make sure you read and agree with the terms and conditions, including payment dates, amounts and any extra charges you’ll have to pay if you decide to cancel / or default the agreement.
Lay-by terms are 30% deposit. Our lay-by terms are for 6 weeks from date of deposit with complete payment of goods payable prior to customer pick up. If you cancel the lay-by, or if you have broken the agreement, for example, you failed to pay instalments over the 6 week term, a termination fee of 30% (deposit) will be non refundable. Extensions on lay-by may be negotiated within a reasonable time frame that is suitable to The-Byron.
Due to a limited storage capacity any extended lay-by’s may require external storage, incurring fees payable by the customer. All reasonable security & care is provided but we cannot be responsible for the physical condition of abandon neglected goods past extended agreements. This includes, but is not limited to, moisture damage, rust development and overall condition of your piece. These will not be considered as faulty and grounds for refund on lay-by.
Ref : https://www.accc.gov.au/consumers/contracts-agreements/lay-by-agreements